Terms and Conditions



All local orders (Kuwait only) will be delivered within 24 hours. Flat rate of 2 KD will be charged for all areas.


*Express delivery can be requested by emailing orders@ecotisticalme.com and we will do our best to accommodate.


All international shipments will be sent Via DHL.

Order processing takes 1-2 days. Delivery can take 2-5 days depending on delivery location, COVID restrictions and delays. You will receive an email with a tracking number as soon as your shipment is on its way.




We hope you love your purchased items. We do understand, however, that sometimes things just don’t work out. In that case, kindly email us at returns@ecotisticalme.com within 7 days of receiving your order and we will walk you through the process.


*Please note shipping charges will not be refunded. The item returned must be in the same condition it was received with all tags intact.




To exchange a product for another size kindly email us at orders@ecotisticalme.com with your order number, the item you would like to exchange, and the desired size and we will get back to you.




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